Widerrufsrecht

RETURNS AND REFUNDS

At Genuine Skins, we want you to be satisfied with your purchase. This policy explains our return and refund procedures and does not limit any mandatory consumer rights that apply to you under applicable law.

1. EU/EEA RIGHT OF WITHDRAWAL

If you are a consumer in the European Union or European Economic Area, you generally have the statutory right to withdraw from an online purchase within 14 days of receiving the goods, without giving a reason, subject to applicable legal exceptions.

To exercise your right of withdrawal, please contact us clearly within the applicable withdrawal period at:

needhelp@genuineskins.com

We will provide you with the appropriate return instructions and return address.

Unless applicable law provides otherwise, the customer is responsible for the direct cost of returning the goods when exercising the statutory right of withdrawal.

2. 30-DAY VOLUNTARY RETURN POLICY

In addition to your statutory consumer rights, Genuine Skins accepts eligible returns requested within 30 days of delivery.

For a voluntary return, the product must be:
- New and unused
- Unaltered
- In its original condition
- Returned with the original packaging and accessories supplied with the order, where applicable

This voluntary 30-day return policy does not restrict or replace any mandatory statutory consumer rights.

3. PRODUCTS THAT CANNOT BE ACCEPTED FOR VOLUNTARY RETURN

Products that have been used, damaged after delivery, altered, or returned without following the return instructions may not be accepted for a voluntary return, to the extent permitted by applicable law.

Personalized or custom-made products may be subject to legal exceptions to the right of withdrawal where applicable.

4. DEFECTIVE OR NON-CONFORMING PRODUCTS

Your statutory rights concerning defective, damaged or non-conforming products are not affected by this policy.

If your product arrives damaged, defective, or does not conform to the contract, please contact us at:

leathercraftman@outlook.fr

Please provide details and photographs of the issue when possible. We will provide the appropriate instructions and remedy required by applicable law.

5. HOW TO REQUEST A RETURN

Before sending any product back, please contact Genuine Skins at:

leathercraftman@outlook.fr

Do not send a return to an address without first receiving return instructions from us.

6. REFUNDS

Once the returned product has been received and the applicable conditions have been verified, approved refunds will be issued using the original payment method, subject to applicable law.

Where required by law, refunds will be processed within the applicable statutory deadline.

7. RETURN SHIPPING COSTS

For a statutory withdrawal, return shipping costs are generally the customer's responsibility unless applicable law requires otherwise or Genuine Skins agrees to cover them.

For defective or non-conforming products, Genuine Skins will handle return costs and remedies in accordance with applicable law.

8. EXCHANGES

Exchanges may be available depending on product availability. Please contact us before returning the product so that we can provide the appropriate instructions.

9. CONTACT

For return, withdrawal, refund, exchange or product-conformity requests, please contact:

Genuine Skins
Email: needhelp@genuineskins.com

Return instructions and the applicable return address will be provided before the product is sent back.

This policy does not exclude, restrict or replace any mandatory consumer rights applicable to customers under the laws governing their purchase.